If you want to move a domain from being hosted by Mono to another domain hosting service, you need to do a transfer-away.
Here are the steps you should follow to successfully transfer-away a domain:
- Commence a transfer-in process with the new registrar. To be able to complete the process, they will ask you to supply an Auth code or EPP code/token. They may also ask you to unlock the domain in question.
- Obtain an Auth code for the domain from RAI (see how below) and submit it to the new registrar.
- If the domain is locked, submit a ticket to the Mono Service Team and ask them to unlock the domain. To check whether a domain is locked or not, perform a WHOIS search on the domain and look for the current status of it. If the status is listed as OK, the domain is unlocked and ready to be transferred. If the status is clientTransferProhibited, RegistrarLock or similar, the domain is locked and you need to submit a ticket to have it unlocked.
Why is my domain locked?
Some registrars place a lock on domains in order to prevent unauthorized, unwanted or accidental changes to the domain name. This mostly applies to gTLD domains but some ccTLDs may also be subject to domain locking.
How to obtain an Auth code from RAI
1. Navigate to the Account page and click on the Subscriptions tab.
2. In the Domains section, click on the Manage button next to the relevant domain.
3. Click on the Retrieve button next to AUTH code.
If you can't generate an Auth code in RAI
For certain ccTLDs, for example .de, it's not possible to instantly generate the Auth code in RAI. In such cases, please submit a ticket to the Mono Service Team and ask to have the Auth code sent to the domain owner.