Mono website product brief and go-to market strategies

Mono websites are the sites that you, as a website reseller, build for your customers on the Mono platform.

A brief overview of Mono websites

To save time on building and managing websites, content management and design are both centrally managed on the Mono platform. Content and design can be updated independently of each other and ensures that content edits don’t affect design, and vice versa.

Mono Websites leverage structured data (schema.org markup) to ensure that the sites deliver rich search results, and are fully optimized for local search. Mono Websites are fully responsive and can easily be viewed and customized for any device. Consistently scoring in the 90th percentile, websites built on the Mono platform offer excellent page speed and overall performance based on Google’s latest Lighthouse standards.

Websites built on the Mono platform offer best-in-class technical SEO, from minified CSS/HTML to W3C validated code that meets the very latest standards and secures high technical performance. Additionally, the Mono platform offers best-in-class security and features that enable SMBs to ensure that their website is compliant with cookie and data privacy legislation, such as the EU GDPR.

A built-in website visitor engagement tool and customer management database is also offered as part of every Mono Website. For more, please see dedicated product briefs on Mono Customers and Mono On-Site Engagements.

Positioning

Mono Websites are designed specifically to meet the needs of the small businesses segment at an affordable price point. Mono Websites can be positioned as the ultimate website offering for SMBs looking to professionalize and grow their digital presence. A website built on the Mono platform lays the foundation for the SMB’s entire digital presence. Mono’s best-in-class technology ensures that your SMB clients get a website with the same level of design and performance as larger companies. And most importantly, building a website on the Mono platform makes it easy for your SMB clients to take control, grow and expand their digital presence as their needs evolve.

The positioning of Mono Websites is also dependent on the number of differentiated website packages you would like to offer. What’s more, the positioning may also depend on if you decide to offer Mono Websites with other solutions e.g. Mono Scheduling+, or E-commerce+.

Mono websites: Unique selling points

Feel free to use this list of unique selling points in your own marketing.

Fully-responsive website optimized for mobile, tablet and desktop views
Professional website designed to match your business and brand
High technical performance (W3C compliance, page speed, etc.)
Conversion-driven website templates, page layouts and modules
Best-in-class SEO, including traditional, local and voice search
Structured data to ensure data consistency & rich search results
Easy-to-use, WYSIWYG interface for editing and managing website content
Affordable digital presence solution designed specifically for SMBs
Store and manage all your files in the File Manager
Collect site visitor data and store data in Mono Customers
Add personalization and drive visitor engagement with Mono On-Site Engagements
Build and manage web shops with Mono E-commerce+, powered by Ecwid
Fully-hosted and secure solution

Benefits for digital service providers

Intuitive editor interface optimized for fulfilment efficiency and profitable workflows
Prebuilt rows and page layout for fast and easy fulfilment
Limit advanced capabilities from the SMB client with predefined editor user roles
Global Design for fast, easy and consistent adaption to the SMBs branding (colors, fonts and more)
Global Data makes it easy to add, edit and manage key SMB business data across the website
A variety of pre-built templates that leverage Global Design and Global Data for intelligent website production
Keyboard shortcuts for ultimate production speed
Rollback feature with user identification and time stamp for ease of team collaboration
Preview link to a staging environment that can be shared with a client

Go-to market strategies

Here are some ideas on go-to market strategies you could implement.

Traditional website offering: Offer tiered website packages to target SMBs who are at different stages in their digital presence journey and therefore have different needs. Each package could include fundamental elements, such as domain, a set number of support hours and monthly visitor reporting. Additional features can be offered in more expensive packages, and additional support hours can be purchased as a standalone. For example:

Basic website: 1-3 pages, 2 hours of support per year, a domain and SSL certificate
Standard website: 5-10 pages, includes On-Site Engagements, 4 hours of support per year, a domain, an SSL certificate and an email account
Advanced website: Unlimited pages, includes blog and On-Site Engagements, 6 hours of support per year, a domain, an SSL certificate and 5 email accounts

Vertical website offerings: Offer dedicated website packages tailored to your top SMB verticals. For example:

Basic websites for home services (gardening/cleaners) vertical - as they primarily only need to list their services
Standard website for interaction-driven businesses (such as real estate), as they can offer simple calls-to-action (e.g. click to call) with On-Site Engagements
Advanced website for retail store (clothing/speciality goods) vertical - as they can use their blog to highlight products and use On-Site Engagements to promote new collections
You may also consider combining website packages with Mono’s other digital marketing products. For example, selling a standard website combined with Mono Scheduling+ would be ideal for the beauty & wellness vertical, or selling a standard website with Mono E-commerce+ would be ideal for retail looking to sell online. See more below on upsell paths.

Bundled website offerings: Offer websites as part of a bundle with other digital presence solutions. For example:

Data consistency: Bundle with listings management to ensure consistency of key business information across the digital landscape. The Mono platform is integrated with leading listing management providers, such as uberall and Yext.
Traffic driven: Bundle with SEO/SEM/SEA campaigns to drive more traffic to the website, and help ensure real value for SMBs upon starting their website subscription with your as a digital service provider. For more, please see our dedicated materials on Mono Landing Pages.
Directory listing: Bundle a website with your directory print and online listings

Go-to-market examples

Marketing inspiration: How to communicate your services

How do you communicate your services to your customer? Here are some examples of phrases and wordings you can use in your own marketing:

Establish the foundation of your digital presence
Let us help you showcase the passion you have for your business online
We will help you build a website that represents your business and brand
We will take care of everything for you
We will guide you so that you are successful in managing your website, and help with difficult tasks
Today’s consumers rely on finding everything online
Consumers put more trust in businesses with a website
Optimized for traditional, local and voice search
Ensure your business is found online
Websites are the most authoritative source of online content
Websites give you the opportunity to truly portray your brand, without letting social channels (like Facebook) control how to display your content and adding updates.

Upgrade/upsell path

Add extra pages to your website package: Offer the option to add the fulfilment of extra webpages to the SMB websites. Included in the extra page offering could be content copywriting, images and search engine optimization (SEO) for a flat fee per page.

Extra service: Offer additional service hours as an add-on outside of your SMB clients website offering. An individual hour can be purchased, or alternatively they could for example purchase 10 extra hours at a cheaper rate that can be used throughout a 12-month period.

Extra training: Offer extra training to help your SMB clients better understand how to use the Mono Editor and learn how to make simple edits on their own. This is a great way to engage SMB clients that are willing to invest their time but need a little extra help due to their lack of technology skills.

Upgrade to a more advanced website package: As SMB clients grow their business over time, retarget them by offering them a more advanced website offering and encourage them to manage their digital presence to more effectively engage with their website visitors, customers and prospects.

Upsell one of Mono’s add-ons: As SMBs grow their business, they may also want to add-on new functionality. The Mono platform offers a variety of add-on functionality that can help drive more business for the SMB, and ultimately more revenue for you as a digital service provider. The addition of more products in the SMBs’ tech stack can also help reduce churn/increase customer retention. Mono’s add-ons include:

Sell complementary offerings: The website is a great foundation to build your digital presence, and you can sell complementary offerings to boost the performance, visitor engagement, online opportunities, and reduce churn. Some options for complementary offerings are:

Domains, SSL Certificates and Email accounts provisioned via Mono
Copywriting
SEO
SEM/SEA campaigns
Social media management and marketing
Social media advertising
Listings management
AdWords